The book says,
Now, this can be a big oops or a little oops. What if that oops is going to get you written up? A few months ago I made a mistake on my job when I counted something to zero. It reflected a zero balance on our inventory.
When it was brought to my attention I immediately apologized. It was my mistake. I owned it. I was sorry for it. I was sorry that another had to go recount that entire location to correct my mistake. I was happy that it was used as a training tool for me. I will make sure in the future that I pay better attention.
Just For Today: I will admit when I made a mistake, even when the only words I can offer is I am sorry.
pic found @ bethkimmerle
From the book: Live Happy